At Ambrosio Land, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. Please read the following terms carefully to understand how our returns and refunds work.
1. Returns Eligibility
We accept returns on eligible items within 14 days from the date you receive your order. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original condition, and in the original packaging.
The item must not be damaged or altered in any way.
The item must not be a final sale or clearance item.
If any of these conditions are not met, we may not be able to process your return.
2. How to Return an Item
To return an item, please follow these steps:
Contact Us within 14 days of receiving your order. You can reach us via email at [[email protected]] to request a return authorization. Be sure to include your order number and the items you wish to return.
Return Authorization: We will provide you with instructions on how to return your item. Please note that the customer is responsible for the return shipping costs unless the item was damaged, defective, or incorrectly shipped.
Return Shipping: Ship the item back to us using a trackable shipping service to ensure it reaches us safely. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
3. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your cash on delivery payment method.
Refunds will be processed within 7 to 10 business days from the date we receive the returned item.
4. Exchanges
Currently, we do not offer exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order for the replacement item.
5. Non-Returnable Items
Some items are non-returnable due to their nature. These include:
Personalized or custom items
Final sale or clearance items
Damaged items not reported within 3 days of receiving
Please check the product description or contact us for clarification before purchasing if you are unsure about whether an item can be returned.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order. We will provide you with a prepaid return shipping label to return the item at no additional cost, and we will issue a full refund or replace the item.
7. Shipping Costs
The return shipping cost is the responsibility of the customer unless the item is damaged, defective, or incorrect. If the return is due to our error, we will cover the cost of return shipping.
8. Contact Us
If you have any questions about our refund and return policy or need assistance, please don’t hesitate to reach out to us [email protected].